Submitting a warranty claim.

Questions about your warranty or maintenance? Use the form below to submit a claim.

If you own a home in San Antonio, Texas, please click here to submit a warranty claim. Using the form below will delay response time.

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Our goal is to complete any repairs covered by your warranty as quickly as possible. For this reason, we ask that you submit your request for service only when you can be available for an initial inspection within the next 2-3 business days after your submission.

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Friendly Reminder: San Antonio homeowners must click here to submit a warranty claim. Please do not use the form above. 

See how we can help.

Your warranty coverage depends on the date you purchased your home.

For homes less than two years old: After the initial inspection, we may require up to two full days access to your home. It’s our goal to complete all warrantable repairs within 7-10 business days after the initial inspection

For homes aged two years or older: After the initial inspection, our warranty team will discuss any necessary repairs and access requirements to your home. Our goal is to complete all warrantable repairs on homes greater than two years old within 21- 30 business days or less.

Third-party inspectors: Your home is likely to be your greatest investment, and you may consult with a third-party inspector to inspect your home prior to your warranty expiration. We're happy to discuss the findings of your third-party inspection report with you; however, we do not accept third-party inspection reports. Home inspection reports often point out homeowner maintenance items, suggestions, and recommendations that aren't a part of your home's warranty. We recommend you review your third-party report for warrantable items, and only submit those items on your warranty request

Homeowner’s manual: Your homeowner's manual is always a great resource for further details regarding your warranties. It’s also full of helpful maintenance tips to help keep your home in “tip-top” shape

Legendary Communities warranty claims.

Meritage is no longer acting as warranty administrator for BK Residential Construction, LLC, dba Legendary Communities. All warranty requests or inquiries regarding Legendary Communities Homes that closed prior to 8/1/2014, must be submitted directly to the address or email noted below (please save this information for future reference). We have been advised by Legendary Communities that it provided certain homebuyers with a 2-10 Homebuyers Warranty (structural) from a third party warranty provider. The contact information for the structural warranty is also noted below for your convenience:

LC Warranty c/o BK Residential Construction, LLC
PO Box 386
Douglasville, GA 30133
Phone: 800-775-4736 | Email: LCwarranty@meansap.com
Website: www.2-10.com | www.myHBWonline.com

If you closed the purchase of your home on or after 8/1/2014, please click the button below:

Submit a claim
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Phillips Builder warranty claims.

Please note that Meritage Homes is unable to provide assistance with respect to warranty claims made on homes prior to 8/30/13 and if you need assistance on these homes, you will need to contact the Phillips Builders entity from which you purchased the home.

If you closed the purchase of your home on or after 8/30/2013, please click the button below:

Submit a claim
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